Return and Refund Policy

Return and Refund Policy

Perfume24x7.com values your satisfaction and strives to provide a seamless shopping experience. If you are not entirely satisfied with your purchase, we are here to help. Please read our Return and Refund Policy carefully.

Eligibility for Returns

  • Items must be returned within **7 days** from the date of delivery.
  • Products must be unused, unopened, and in their original packaging with all tags and seals intact.
  • Returns are only accepted for damaged, defective, or incorrect items.

Non-Returnable Items

  • Opened or used products.
  • Items purchased on clearance or as part of a special promotion (unless defective or damaged).
  • Gift cards.

What Constitutes a Defective Product?

A product is considered defective if it has manufacturing issues. In the case of perfumes, the following are categorized as manufacturing defects:

  • Broken or Leaking Bottles: Any bottle with visible cracks, leaks, or damage caused during the production process.
  • Malfunctioning Spray Mechanism:  If the spray pump nozzle is completely blocked and no perfume can be dispensed, provided there is no evidence of damage caused by usage or mishandling by the customer/user.

Return Process

  1.  Initiate a Return: Contact our customer support team at info@perfume24x7.com / 08062179071 to initiate a return. Provide your order number, reason for return, and photos/ videos of the product (as applicable).
  2. Approval and Instructions: Once your return request is approved, you will receive detailed instructions and a return shipping label (if applicable).
  3. Pack the Product: Securely pack the product in its original packaging to prevent damage during transit.
  4. Ship the Product: Send the product to the address provided in the return instructions. Ensure the package includes the original receipt or proof of purchase.

Refund Policy

  • Refunds will be processed once the returned product is received and inspected.
  • If approved, refunds will be credited to your original payment method within 7-10   business days. COD orders will be refunded in the form of a Store Credit Note.
  • Shipping fees are non-refundable unless the return is due to our error (e.g., damaged or incorrect items).

Exchange Policy

  • Exchanges are subject to product availability.
  • Follow the same process as returns to request an exchange.

 

Cancellation Policy

  • Orders can be canceled within 24 hours of placement, provided they have not yet been shipped.
  • To cancel an order, contact our customer support team immediately at info@perfume24x7.com / 08062179071.

 

Damaged or Defective Products

  • If you receive a damaged or defective product, notify us within 24 hours of delivery.
  • Provide detailed photos/ Video of the damage or defect along with your order details to expedite resolution. We would need an unboxing video for validation of claims. 

 

Contact Us

For questions or assistance regarding our Return and Refund Policy, please contact us:

Email: info@perfume24x7.com
Phone: 08062179071
Hours of Operation: 10am to 7pm (Mon to Sat)

Thank you for shopping with Perfume24x7.com. We appreciate your trust and support!